Spring 2008 Release – Frequently Asked Questions
When will I receive my allocation?
The Spring 2008 newsletter and order forms will be mailed to current mailing list customers on February 11.
How do I get my User ID and Password?
Your User ID and Password are printed on your order form that will be mailed February 11. We are also sending an email with your login information the week of February 11. If you have not received your login information by February 15, please email contact@williamsselyem.com or call 707-433-6425 to request it. You may access your allocation and place an order at www.williams-selyem.com/shopping.
I received an allocation of “0” for some wines. Why?
All of our wines are produced in very small quantities. The smallest-production wines are allocated to members who have been on The WS List for the longest period of time and have established purchasing patterns. You may request these wines in the “Additional Bottles” column, and we will fill requests with any wine remaining at the close of the release (March 7).
Can you ship to my state?
We are currently licensed to ship to the following states: AK, CA, CO, CT, FL, HI, IA, ID, IL, LA, MI, MN, MO, NC, NE, NH, NM, NY, NV, OH, OR, SC, TX, VA, VT, WA, WI, WY
Please be aware that most states have individual quantity limits and other regulations. For details on the regulations specific to your state, please click here.
Do I have to order on-line?
We will continue to accept orders via FAX (707-431-4862) or mail: 6575 Westside Road, Healdsburg CA 95448 through March 7.
Can I send my request via email or phone?
We cannot accept requests via phone or email. We will accept .pdf scans of your order (with signature) sent via email to contact@williamsselyem.com, provided the file prints legibly.
How will I know if you received my order?
On-line orders will receive immediate confirmation via email. Faxed or mailed orders will receive confirmation via email within three business days from the time your order is processed. Please provide a current email address on your order form.
We experience an extremely high volume of phone calls and fax orders during the release, so please do not call to see if your fax came through. We recommend that you obtain a verification report from your own fax machine.
Did I get everything that I ordered/requested?
We cannot verify your total order until after the close of the release on March 7. Orders are filled on a first-come, first-served basis, and many wines sell out quickly. If you have requested additional bottles of wines that have NOT sold out by the end of the release, we will add those to your original order and post a second charge to your credit card for the balance.
I’m paying by check. Should I include additional requests in the total?
No. Your check should cover Bottles Ordered only. If we are able to fill additional requests, we will hold the wine and contact you for payment.
I’m paying by check. Can I still place my order on line?
Yes! Go to www.williams-selyem.com/shopping and select the “printable invoice” option when you log in with your UserID and Password.
A note about check payment:
Your check will be cashed at the time it is received. If we have sold out of wines that you have included in your payment, we will issue a credit balance to your account. It is our policy to issue refund checks for credit balances greater than $5. Refund checks will be mailed the week of March 31. Balances under $5 will appear as a credit on your Fall 2008 order form.
When will I receive my wine?
Orders from the Spring 2008 release are scheduled to be shipped the week of March 24. Pick-up Weekend is April 26 - 27 in California, and April 18 - 20 at Millbrook Winery in New York. Weekday pick-ups in CA begin April 29 by appointment: 10am to 3pm, Monday through Friday only, with at least one business day advance notice (thank you!). NY pick-ups are available daily from April 18 through May 16, 12pm to 5pm, no appointment necessary. If you have a conflict with the scheduled shipping or pick-up dates, please contact us to make alternative arrangements.
